Here on the Costa Tropical, people don't call: they message on WhatsApp. And if you don't reply within 30 minutes, you've already dropped out of the top 3. We fix it: verified Business account, interactive menu, templates and out-of-hours auto-reply.
A message comes in at 14:35. You're with a customer. By 17:00 you read it, reply — and they've already booked somewhere else. Every month you lose 10–15 bookings like that. Multiply that by your average ticket.
It's not like other countries where people still email or call. In Spain — especially on the Costa Tropical — everything goes through WhatsApp. If you're not there properly, you're not there at all.
95% of mobile users in Spain use WhatsApp daily — more than any other messaging app in Europe.
Customers expect a reply within 3 minutes during business hours. After 30 min, they decide "they're ignoring me".
68% of Spanish consumers prefer WhatsApp over phoning to book, ask a price or sort out a question.
It's not "download the app and you're done". It's leaving you with WhatsApp Business running as a real customer-acquisition channel, not a mess.
WhatsApp Business account separate from your personal one, with the business number, profile photo, description, address and hours. Green tick if you qualify.
When someone messages for the first time, they get a menu: 1) Pricing, 2) Book, 3) Hours, 4) How to find us. Sorts 70% of enquiries without you lifting a finger.
Automatic message that responds out of hours with estimated reply time, online booking link and urgent options. The customer doesn't feel ignored.
20+ pre-loaded quick replies (pricing, hours, location, cancellation, sector FAQs). You reply with two taps instead of typing every time.
Native WhatsApp catalogue with your services or products, prices and descriptions. The customer sees it inside the chat — you don't send a PDF that won't open.
Labels like "waiting for reply", "quote sent", "booking confirmed", "regular customer". You see at a glance what's still pending.
No tricky migrations, no losing your current number. We keep your personal as personal and open a new one (or migrate cleanly if you'd rather).
We activate WhatsApp Business with a dedicated number, complete the profile, address, hours and description. Upload photo and cover.
Days 1 — 2We configure auto-reply, interactive menu, 20+ templates, catalogue and labels. We interview you so the tone sounds like you.
Days 3 — 530-min video call: how to label, when to use templates, how to add new shortcuts. WhatsApp support for the first month.
Days 6 — 7It's not a monthly service — it's a complete setup that we leave done. WhatsApp Business is free (from Meta), we charge to leave it set up professionally.
We hand over a working Business account with menu, templates, catalogue and training. After that you can keep it running yourself or take a separate monthly maintenance plan.
Included at no extra cost in the Essential and Pro packs. See packs
Don't make them install another app, fill in a form or call. It's open on their phone right now. All they need is for you to be properly there on the other side.
